Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Shipping & Delivery
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Order Confirmation:
Once you place your order, the confirmation email will be send to you within 24 hours.Our shipping fee is £ 8.99 per order which will be converted to the local currency based on your choice.Orders usually ships within 12-48 hours, once your order has been shipped, an e-mail with tracking number will be sent to your contact e-mail within the next 48 hours. Your order is usually dispatched within 12-48 hours when your payment is received. We will deliver your order by Parcel Force - Worldwide Express Mail Service (Online Tracking). Deliveries usually take 3~5 working days to arrive.It will indicate which carrier was used and a method of tracking the order to your door. You may receive several shipments to complete the fulfillment of your order.
Orders may be delayed or cannot be sent out for the following reasons:
1. Wrong or unspecific address.
2. Order is pending a credit card approval and verification.
3. A product is currently out of stock.
4. An order requires special customization.
5. An order is shipped to a special location.Note:
We need you to provide us a detailed shipping address. Please bear in mind that the address you provide must be the right and detailed one, otherwise, we are not responsible for the failed shipping. All our parcels need a signature after you get your parcel. The P.O. Box address is not allowed. Please remember to sign your name after you get your parcel.Tracking Your Order
After your package is dispatched, you will receive a shipping confirmation email including the tracking number of your order so you can track your order via the order-tracking Websites as below:United Kingdom - http://www.parcelforce.com/portal/pw/track?catId=7500082
United States - http://www.usps.com/shipping/trackandconfirm.htm
Canada - https://obc.canadapost.ca/emo/basicPin.do?language=en
Australia - http://ice.auspost.com.au
Germany - http://www.gdsk.de/eng/index.html
Ireland - http://track.anpost.ie/track/tracklist.html
Singapore - http://www.speedpost.com.sg/TrackAndTrace.asp
Switzerland - http://www.poste.ch/en/post-startseite.htm
New Zealand - http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
Thailand - http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en
Denmark - http://www.postdanmark.dk/contentfull.dk?lang=en
Norway - http://www.posten.no/en/Having trouble in tracking your order?
If you hit upon any questions or problems in the process of tracking your order, please feel free to contact us via our live chat support or online e-mail.Note:Delivery is guaranteed. If for some reason your package is lost or blocked we will reship it once again. We are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer.
- Privacy & Security
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Exchange & Refund Policy
1. Please contact us for return address if you want to send the items back. The return items must contain the following information: name, address, email, order number, telephone, detailed description of the problem.
2. In case the products arrive with damages, wrong delivery or mismatched models, exchange or refund is 100% guaranteed. However, we would not hold responsibility for damages caused by malice action(by customer herself/himself), and exchange or refund would be rejected.
3. Returns will only be accepted when it's in its original condition and the item(s) matches the item(s) on our Order Records.
4. All images displayed on our site are digital photos taken by us. Because of conditions of light and background, they might look a little different from what they really do in the real world. This would not be a reason for exchange or refund request.We offer a 7-day return & exchange guarantee on all products. If you would like to return or exchange an item, please contact us by e-mail or live chat first for further instructions. We are sorry that shipping charges are not refundable.
For Returns
If you want to return your items, please notify us by email or live chat firstly stating the reason and the order number for the return within 7 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.For Exchanges
Items must be returned within 7 days of delivery and customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.Canceling Your Order
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it.Also Should Know
All the products are triple-checked before they are delivered to our customers. Please check the product at the arrival before signing your name on the logistics note. In case it's broken or not your purchase, please reject receiving the product. And please contact us immediately for an exchange.If the product is returned due to the reason that customer didn't sign for it, further refund request will be deducted shipping fee and 9% of the order total amount as handling fee. Namely, partial refund will be granted for the situation above. Also, re-shipping will charge customer shipping and handling fee.
- Returns & Replacements
-
Exchange & Refund Policy
1. Please contact us for return address if you want to send the items back. The return items must contain the following information: name, address, email, order number, telephone, detailed description of the problem.
2. In case the products arrive with damages, wrong delivery or mismatched models, exchange or refund is 100% guaranteed. However, we would not hold responsibility for damages caused by malice action(by customer herself/himself), and exchange or refund would be rejected.
3. Returns will only be accepted when it's in its original condition and the item(s) matches the item(s) on our Order Records.
4. All images displayed on our site are digital photos taken by us. Because of conditions of light and background, they might look a little different from what they really do in the real world. This would not be a reason for exchange or refund request.We offer a 7-day return & exchange guarantee on all products. If you would like to return or exchange an item, please contact us by e-mail or live chat first for further instructions. We are sorry that shipping charges are not refundable.
For Returns
If you want to return your items, please notify us by email or live chat firstly stating the reason and the order number for the return within 7 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.For Exchanges
Items must be returned within 7 days of delivery and customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.Canceling Your Order
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it.Also Should Know
All the products are triple-checked before they are delivered to our customers. Please check the product at the arrival before signing your name on the logistics note. In case it's broken or not your purchase, please reject receiving the product. And please contact us immediately for an exchange.If the product is returned due to the reason that customer didn't sign for it, further refund request will be deducted shipping fee and 9% of the order total amount as handling fee. Namely, partial refund will be granted for the situation above. Also, re-shipping will charge customer shipping and handling fee.
- Payment, Pricing & Promotions
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Payment can only be made via CREDIT CARDS at the moment. But before you place an order using credit card on our site, we do hope that you could spend some time reading the following information to understand how credit card purchases are processed.
There are several parties involved in each credit card transaction:
• The customer, or cardholder making the purchase
• The issuing bank, or the company that issues Visa or MasterCard credit cards to customers
• The merchant, or business accepting credit card payments
• The sponsoring bank that handles the card transactions on behalf of the merchantSeveral important steps take place within a matter of seconds that allow these credit card transactions to be so effective and convenient:
Step 1 – Authorization
Whether making an online or in-store credit card payment, when the card is swiped or the card numbers are entered, the card account information is sent instantaneously to the sponsoring bank for authorization. The sponsoring bank then sends the card number, expiration date, billing address, the card verification value (CVV), and the purchase amount to the issuing bank.Step 2 – Verification
The issuing bank then checks to make sure all the information received matches the data it has on file for the cardholder. It also verifies that the cardholder has enough available credit to cover the purchase. Some card services will also check to make sure the requested purchase is not outside the cardholder’s usual spending habits, especially if the purchase is made outside of the country or if it is for something that the issuing bank classifies as at high risk for fraud. If the purchase is approved, the purchase amount is subtracted from the cardholder’s available credit limit.Step 3 – Approval or Denial
The issuing bank responds to the sponsoring bank with either an approval or denial of the purchase. If denied, the cardholder is asked to use another form of payment. If approved, the cardholder is given a confirmation of payment. The issuing bank then transfers money to the sponsoring bank to pay the merchant. The sponsoring bank sets aside these funds in a “batch” with other authorized payments.Step 4 – Final Payment
At the end of day, typically, the business owner will send a request to the sponsoring bank for payment of the day’s transactions. The bank then transfers the Net Settlement Amount, or the money transacted minus the bank’s handling fees, into the merchant’s own personal bank account. These transactions operate amazingly well each day, allowing customers an easy way to finance their purchases. Merchant bank credit card accounts are a lightning fast way to conduct business while providing great convenience to cardholders and merchants alike. - Viewing Orders
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